Credit Union Survey Results

Total Respondents:   384

The results were as follows:

Question 1.
If you are in our field of membership, are you currently a member of the
Home Office Credit Union?

Yes: 341      No: 40      N/A: 3      Total: 384
88.80% 10.42% 0.78% 100%

(We now accept Home Office based contract employees if your contract is for a
minimum term of one year.)

Question 2.
If you are a member, how would you rate the service you now receive from
the Credit Union?

Best
1
2
3
4
5
Worst
285
62
26
8
  3      Total: 384
74.22% 16.15% 6.77% 2.08% 0.78% 100%

Question 3.
Would you like to see the Credit Union offer access to accounts through your PC?

Yes: 316      No: 68      Total: 384
82.29% 17.71% 100%

(Our software supplier is making this available to us next year. We are considering
making it available to our members.)

Question 4.
Have you found our rates on savings and loans to be competitive?

Yes: 348      No: 36      Total: 384
90.63% 9.38% 100%

Question 5.
Do you understand our policy of paying interest rebates?

Yes: 265      No: 119      Total: 384
69.01% 30.99% 100%

(We have an explanatory flyer. It will be added to our website.)

Question 6.
Are you aware that the Credit Union has a 24 hour Voice Response System?

Yes: 316      No: 68      Total: 384
82.29% 17.71% 100%

Question 7.
Comment: What services would you like to see the Credit Union Offer

The comments were as follows:

Checking 44 11.46%
(Due to the small number of CU members, our costs to offer checking would be significantly higher than that of localbanks. Accordingly, we may not be able to offer them at lower cost. We will continue to monitor this situation.)    
   
Nothing: Satisfied with status quo 28 7.29%
(Thank you.)    
ATM 26 6.77%
(We would not offer ATM facilities without checking accounts. See above.)    
PC Access 20 5.21%
(Our software supplier is making this available to us next year. We are considering making it available to our members.)    
Mortgages 11 2.86%
(We are currently too small an institution for these.)    
Low rate credit card 8 2.08%
(It has been our policy to discourage credit card use by providing consolidation loans.)    
Better rates 8 2.08%
Direct deposit to checking 5 1.30%
(Currently we are unable to offer this due to technology constraints.)    
Brokerage services 5 1.30%
(We are not chartered to provide these.)    
Finance seminars 4 1.04%
(More will be forthcoming this year.)    
Money Market accounts 4 1.04%
800 number for VRU 3 0.78%
Tolerance for past credit problems 3 0.78%
Shipley branch 3 0.78%
Loan applications via web 2 0.52%
(Currently available on our web site, rhcu.com.)    
Bill paying 2 0.52%
One R&H CU for all 2 0.52%
Check cashing 1 0.26%
Shared branching 1 0.26%
Estate planning 1 0.26%
Sign-up seminar 1 0.26%

YES to Question 1 – Total Respondents:   341

The results were as follows:

Question 1.
If you are in our field of membership, are you currently a member of the
Home Office Credit Union?

Yes: 341      No: 0      N/A: 0      Total: 341
88.80% 0.00% 0.00% 100%

Question 2.
If you are a member, how would you rate the service you now receive from
the Credit Union?

Best
1
2
3
4
5
Worst
253
60
18
7
  3        Total: 341
74.19% 17.60% 5.28% 2.05% 0.88% 100%

Question 3.
Would you like to see the Credit Union offer access to accounts through your PC?

Yes: 281      No: 60      Total: 341
82.40% 17.60% 100%

Question 4.
Have you found our rates on savings and loans to be competitive?

Yes: 313      No: 28      Total: 341
91.79% 8.21% 100%

Question 5.
Do you understand our policy of paying interest rebates?

Yes: 245      No: 96      Total: 341
71.85% 28.15% 100%

Question 6.
Are you aware that the Credit Union has a 24 hour Voice Response System?

Yes: 295      No: 46      Total: 341
86.51% 13.49% 100%

NO to Question 1 – Total Respondents:   40

The results were as follows:

Question 1.
If you are in our field of membership, are you currently a member of the
Home Office Credit Union?

Yes: 0      No: 40      N/A: 0      Total: 40
0.00% 100.00% 0.00% 100%

Question 2.
If you are a member, how would you rate the service you now receive from
the Credit Union?

Best
1
2
3
4
5
Worst
29
2
8
1
  0        Total: 40
72.50% 5.00% 20.00% 2.50% 0.00% 100%

Question 3.
Would you like to see the Credit Union offer access to accounts through your PC?

Yes: 32      No: 8      Total: 40
80.00% 20.00% 100%

Question 4.
Have you found our rates on savings and loans to be competitive?

Yes: 32      No: 8      Total: 40
80.00% 20.00% 100%

Question 5.
Do you understand our policy of paying interest rebates?

Yes: 18      No: 22      Total: 40
45.00% 55.00% 100%

Question 6.
Are you aware that the Credit Union has a 24 hour Voice Response System?

Yes: 18      No: 22      Total: 341
45.00% 55.00% 100%

NOT ELIGIBLE to Question 1 – Total Respondents:   3

The results were as follows:

Question 1.
If you are in our field of membership, are you currently a member of the
Home Office Credit Union?

Yes: 0      No: 0      N/A: 3      Total: 3
0.00% 0.00% 100.00% 100%

Question 2.
If you are a member, how would you rate the service you now receive from
the Credit Union?

Best
1
2
3
4
5
Worst
3
0
0
0
  0        Total: 3
100.00% 0.00% 0.00% 0.00% 0.00% 100%

Question 3.
Would you like to see the Credit Union offer access to accounts through your PC?

Yes: 3      No: 0      Total: 3
100.00% 0.00% 100%

Question 4.
Have you found our rates on savings and loans to be competitive?

Yes: 3      No: 0      Total: 3
100.00% 00.00% 100%

Question 5.
Do you understand our policy of paying interest rebates?

Yes: 2      No: 1      Total: 3
66.67% 33.33% 100%

Question 6.
Are you aware that the Credit Union has a 24 hour Voice Response System?

Yes: 3      No: 0      Total: 3
100.00% 0.00% 100%

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